Last Updated: 31 August 2026
Welcome to CareFlex Healthcare Staffing Limited. These Terms & Conditions govern your use of the CareFlex website and your interaction with our healthcare staffing services. By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms & Conditions. CareFlex Healthcare Staffing Limited is a New Zealand healthcare staffing company providing flexible workforce solutions to aged care, healthcare, and community care facilities across New Zealand.
1. About CareFlex
CareFlex connects healthcare facilities with healthcare professionals, including Healthcare Assistants (HCA), Enrolled Nurses (EN), and Registered Nurses (RN), subject to availability, suitability, verification, and applicable requirements. Our services are intended to assist healthcare and care facilities with their staffing requirements and to provide healthcare professionals with flexible work opportunities.
2. Use of Our Website
When using this website, you agree to:
- Provide accurate and current information when submitting an enquiry, request, or application.
- Use the website only for lawful purposes.
- Not misuse, disrupt, damage, or attempt to gain unauthorised access to the website or its systems.
- Not submit false, misleading, fraudulent, or inaccurate information.
- Not use information obtained through the website for an unlawful or unauthorised purpose.
3. Healthcare Staffing Services
CareFlex provides staffing and workforce connection services. Submitting a staff request does not automatically guarantee that a particular healthcare professional, qualification, skill set, shift, or placement will be available. Staffing availability may depend on factors including professional availability, location, shift requirements, qualifications, experience, registration or certification requirements, and the needs of the requesting facility. Any staffing arrangement is subject to confirmation by CareFlex and the relevant parties.
4. Healthcare Professionals
Healthcare professionals who wish to work through CareFlex may be required to provide information and documentation relevant to their proposed role. This may include, where applicable:
- Identity and contact information.
- Qualifications and relevant training.
- Professional registration or practising information.
- Employment and work history.
- Relevant references.
- Other information reasonably required for onboarding or verification.
CareFlex may verify information provided by applicants where reasonably required for staffing, compliance, safety, or onboarding purposes.
5. Facility Requests
Healthcare facilities requesting staff are responsible for providing accurate information about their staffing requirements, including the relevant role, shift, location, timing, skills, qualifications, and other information reasonably required to identify suitable staffing options. A request for staff is not confirmed until CareFlex has communicated confirmation of the relevant staffing arrangement.
6. Availability and Staffing Confirmation
CareFlex will make reasonable efforts to respond to staffing requests and identify suitable healthcare professionals. However, availability cannot be guaranteed for every request or at every time. Staffing arrangements may be subject to changes, including changes in availability, shift requirements, operational circumstances, or other factors outside CareFlex’s reasonable control.
7. Fees and Charges
Any applicable staffing fees, rates, charges, payment terms, cancellation terms, or other commercial conditions will be communicated to the relevant customer before or as part of the applicable staffing arrangement. Unless otherwise agreed in writing, no information on this website should be interpreted as establishing a particular price, fee, rate, minimum commitment, or contractual staffing arrangement.
8. No Guarantee of Employment or Placement
Registering or submitting an application to CareFlex does not guarantee employment, a particular position, a particular number of shifts, or ongoing work. Staffing opportunities depend on factors such as available assignments, facility requirements, qualifications, experience, availability, and applicable eligibility or compliance requirements.
9. Professional Responsibilities
Healthcare professionals remain responsible for performing their duties appropriately, professionally, and within the scope of their qualifications, registration, training, and applicable professional requirements. Healthcare facilities remain responsible for providing appropriate workplace information, supervision, policies, procedures, and working conditions applicable to their facilities and the relevant assignment.
10. Website Information
We aim to keep the information on this website accurate, current, and useful. However, information may change from time to time, including information relating to services, availability, staffing requirements, and business operations. Website content is provided for general information and should not be interpreted as a guarantee that a particular service, healthcare professional, assignment, or staffing arrangement will be available.
11. Third-Party Websites and Services
This website may contain links or references to third-party websites or services. These third parties operate independently from CareFlex. CareFlex does not control the content, availability, security, or privacy practices of third-party websites and is not responsible for their products, services, policies, or content.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements, and other materials, belongs to or is used by CareFlex Healthcare Staffing Limited with appropriate rights or permission. You must not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.
13. Privacy and Personal Information
CareFlex may collect and use personal information when you contact us, request staffing services, apply for work, or otherwise interact with our website. Personal information will be handled in accordance with our Privacy Policy and applicable New Zealand privacy requirements. The New Zealand Privacy Act 2020 governs how organisations collect, store, use, and disclose personal information and provides individuals with rights relating to access and correction of their information.
14. Accuracy of Information Provided by Users
You are responsible for ensuring that information you provide to CareFlex is accurate, complete, and not misleading. If information changes after you submit it, you should notify CareFlex where the change may affect a staffing request, application, eligibility, availability, or other relevant arrangement.
15. Website Availability and Security
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times. Temporary interruptions may occur because of maintenance, technical issues, hosting problems, telecommunications failures, or circumstances beyond our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by New Zealand law, CareFlex will not be liable for loss or damage arising from your use of, or inability to use, this website where such liability can lawfully be excluded or limited. Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any right, remedy, guarantee, or obligation that cannot lawfully be excluded, restricted, or modified under applicable New Zealand law.
17. Indemnity
To the extent permitted by law, you agree to take responsibility for losses, claims, liabilities, costs, or expenses arising from your unlawful use of the website, misuse of our services, or breach of these Terms & Conditions.
18. Changes to These Terms
CareFlex may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements. The updated version will be published on this page. Your continued use of the website after an update may constitute acceptance of the revised Terms & Conditions to the extent permitted by law.
19. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any dispute relating to these Terms & Conditions or your use of the website will be subject to the applicable laws and jurisdiction of New Zealand.
20. Contact Us
If you have questions about these Terms & Conditions, our services, staffing requests, or your interaction with CareFlex, please contact us.
- Location: Christchurch,
New Zealand - Phone: 022 016 2556
- Email: info@careflex.co.nz
- Website: https://www.careflex.co.nz/
21. Acceptance of These Terms
By using the CareFlex website, submitting an enquiry, requesting staff, or submitting an application through the website, you acknowledge that you have had an opportunity to read these Terms & Conditions and agree to comply with them, subject to any separate written agreement that may apply to a particular service or staffing arrangement.
